Inbound Customer Service
Bilingual (English/Spanish) • Work From Home • 1099 Contractor
About This Position
A Bilingual Inbound Customer Service Representative position is available. You'll be the first point of contact for customers, helping them with billing inquiries, payment plans, and service issues while building trust and ensuring satisfaction.
Key Responsibilities
Review, analyze, and respond to customer billing inquiries
Resolve customer issues or questions efficiently
Process payment deferrals and installment plans
Retain customers who may be moving or unhappy with service
Quickly identify customer needs and offer appropriate plans
Accurately enroll customers in the correct plan
Strive to resolve issues on the first call
Demonstrate knowledge of processes and policies
Build trust and rapport through clear, respectful interaction
Ensure overall customer satisfaction remains high
Work From Home Requirements
This is a remote work-from-home position. You will need to provide your own equipment to perform this role:
- Computer with latest version of Windows
- Reliable high-speed internet connection
- Professional headset with microphone
No Interview Process Required
Simply complete the application form below and you'll be ready to start the onboarding process. No traditional interview required!
Required Qualifications
Bilingual Fluency Required
Must speak English and Spanish fluently
Empathetic & Helpful Attitude
Ability to make a great first impression with a "CAN HELP ATTITUDE"
Active Listening Skills
Strong active listening and problem-solving abilities
Customer-Focused
Ability to make customers feel valued and appreciated
Clear Communication
Ability to communicate effectively, clearly, and professionally
Schedule & Hours
Minimum 15 hours per week required with flexible work schedule between 8:00 AM to 7:00 PM ET. Choose hours that work best for you while meeting customer needs.
Requirements
Background Check
Must be able to pass a background check
Own Equipment
Must provide your own computer with latest version of Windows, reliable internet connection, and headset
Apply for This Position
Fill out the form below and we'll review your application