Inbound Customer Service
Representative • Work From Home • 1099 Contractor
About This Position
We are seeking dedicated customer service representatives to assist members with non-emergency medical transportation (NEMT) services. As a trusted partner to state and local government agencies, including Medicaid programs, transit authorities, and school boards, as well as managed care organizations and hospitals, we deliver reliable, high-quality solutions to our clients.
Work From Home Requirements
This is a remote work-from-home position. You will need to provide your own equipment to perform this role:
- Computer with latest version of Windows
- Reliable high-speed internet connection
- Professional headset with microphone
No Interview Process Required
Simply complete the application form below and you'll be ready to start the onboarding process. No traditional interview required!
What You'll Do
Assist members with:
- Transportation to and from appointments
- Ensuring those waiting for a ride receive transportation
- Resolving issues with previous appointments
- Transportation recovery where a scheduled trip has failed
- Benefits eligibility questions
Important Note: Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety. This can pose a challenging situation to handle. However, the experience can also be highly rewarding - having the opportunity to provide valuable assistance to these members.
Additional Responsibilities:
- Navigate through multiple client systems by utilizing function keys to ensure accurate processing of ride transportation
- Collaborate with various departments to effectively address and resolve transportation and eligibility issues
Requirements
Background Check
Must be able to pass a background check
Own Equipment
Must provide your own computer with latest version of Windows, reliable internet connection, and headset
Training & Schedule Requirements
Mandatory Paid Training
Comprehensive training program provided before you start serving members
Minimum Hours Required
Agents are required to service a minimum of 15 hours per week during times posted in Starmatic and as outlined in the SOW
Monday Requirement
For this program, 8 of these intervals must be serviced on Mondays
Flexible Schedule
Work hours are flexible within the program requirements